Monday, September 26, 2011

Do You Complain When You Get Bad Service?

We've all been there -- ignored by a waitress, given the "wait a second" gesture by a clerk finishing a phone call. But instead of enduring it, you should let the management know about it. A report in Time magazine says that consumers experience disrespectful treatment about once a month.

And I am willing to bet that most of us do exactly what the magazine reports. (It's exactly how I react.)

Instead of complaining to a supervisor after being treated poorly, most disgruntled customers just go home and gripe to family and friends about their experience. The customer who was the initial target of the employee’s bad behavior is less likely to return to that business in the future. If they’re angry enough, they may abandon the brand entirely, and they’ve given their circle of acquaintances a heads-up to avoid it, too.

I avoid one big-box retailer at all costs because I've encountered too many surly clerks and gum-snapping cashiers. A department store is on my "don't shop there" list because I can never find an employee, and when I do, it seems they are usually on what sounds like a personal call and too busy to answer my question.

Even though it's been many years, I worked in retail for two years at a big box discount store in high school. Just as there are rude clerks and cashiers, there are rude and obnoxious customers, too.

When you get poor service or bad treatment in a retail business or restaurant, do you complain to a manager? Or do you endure it as a part of life? Is there one particular bad behavior that will send you in search of a manager?

Read more:

No comments:

Post a Comment